refund, cancellation and delivery policy
refund, cancellation and delivery policy
Last Updated: 20.03.2026
@Singdia_Bot
This Privacy Policy explains how WokStudio FZ-LLC, a company registered in Dubai Internet City, United Arab Emirates (“Company”, “we”, “us”), collects, uses, and protects your personal data when you use our services.

By using our services, including our Telegram bot, you agree to this Privacy Policy.


1. INFORMATION WE COLLECT

We collect the following types of information:
1.1 Information You Provide

* Input data submitted through the Telegram bot (e.g., text prompts)
* Any information you voluntarily provide during communication

1.2 Automatically Collected Data

* Telegram user ID
* Interaction data (usage activity within the bot)
* Technical logs (timestamps, request data)

1.3 Payment Information

Payments are processed by third-party providers (e.g., Stripe).

We do not collect or store your payment card details.

We may receive limited payment-related data such as:

* transaction status
* payment identifiers

2. HOW WE USE YOUR DATA

We use your data to:

* provide and operate the service
* generate personalized music content
* process transactions
* provide customer support
* improve service performance and reliability
* prevent fraud and abuse

3. LEGAL BASIS FOR PROCESSING (EEA USERS)

If you are located in the European Economic Area (EEA), we process your data based on:

* performance of a contract
* legitimate interests (service improvement, security)
* legal obligations where applicable

4. DATA RETENTION

We retain data only as long as necessary to:

* provide services
* comply with legal obligations
* resolve disputes

We may retain:

* transaction records
* service usage logs
* generated content metadata

5. DATA SHARING

We do not sell your personal data.

We may share data with:

* payment processors (e.g., Stripe)
* infrastructure and hosting providers
* analytics and monitoring services

All third parties are required to process data securely.

6. INTERNATIONAL DATA TRANSFERS

Your data may be processed in countries outside your jurisdiction.

We take reasonable measures to ensure appropriate safeguards are in place.

7. YOUR RIGHTS

Depending on your location, you may have the right to:

* access your data
* request correction or deletion
* restrict or object to processing
* request data portability

To exercise your rights, contact us at: support@singdia.com

8. DATA SECURITY

We implement reasonable technical and organizational measures to protect your data.

However, no system is completely secure.

9. CHILDREN’S PRIVACY

Our service is not intended for children under 18.

We do not knowingly collect personal data from minors.

10. THIRD-PARTY SERVICES

Our service relies on third-party platforms such as:

* Telegram
* Stripe

We are not responsible for their privacy practices.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Continued use of the service constitutes acceptance of the updated version.

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12. CONTACT INFORMATION

Company: WokStudio FZ-LLC
Location: Dubai Internet City, United Arab Emirates
Email: support@singdia.com
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